Client support specialist

Client Support Specialist (Remote, Worldwide) – Clipboard Health

📍 Location: Remote (Worldwide)
🕒 Job Type: Contract
🏢 Company: Clipboard Health
🔗 Apply Here

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About the Role

Clipboard Health is hiring Client Support Specialists (HCF Agents) to support healthcare facilities. This isn’t a traditional call center job — you’ll be the frontline account manager for our most valuable B2B clients. Your mission: proactively solve client issues, prevent churn, and create seamless, lasting client relationships.

Success isn’t measured by quotas alone — it’s about delivering real solutions that help customers thrive.

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Key Responsibilities

✅ Own and resolve issues end-to-end – Be the primary support contact, resolving phone and email inquiries with speed and accuracy
✅ Prevent churn & increase retention – Spot and address issues before they grow, partnering with internal teams to retain clients
✅ Real-time problem-solving – Manage at least 30 calls and 15 emails daily with real, lasting solutions
✅ Work independently – Thrive in a fast-paced, self-managed environment

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What We Look For

🚀 Customer-Centric Mindset – You care deeply about helping people and take responsibility for solving problems
🚀 Strong Communication – Excellent spoken and written English is essential
🚀 Proactive Thinker – You go beyond scripts and provide long-term solutions
🚀 High Accountability – You consistently meet high standards and deliver results

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Who Can Apply

📌 Experience: Open to all levels — proven problem-solving and communication skills matter more than previous roles
📌 Education: No degree required — we value capability over credentials