Happiness Engineer – Customer Support & Success

💼 Job Title: Happiness Engineer – Customer Support & Success

🌍 Company: Automattic
📍 Location: Remote (Global)
💰 Salary: $40,000 – $68,000 USD (Paid in local currency)
🕒 Job Type: Full-Time
💻 Application Link: Apply Here

📝 About the Role

As a Happiness Engineer, you'll be at the frontlines of customer experience — teaching, troubleshooting, and advocating for users of WordPress.com, WooCommerce, and other Automattic products.

You’ll:

  • Provide email and live chat support (~6 hours/day).

  • Rotate 1–2 weekend days per month (with weekdays off in exchange).

  • Collaborate constantly via Slack.

  • Improve systems, support onboarding, and drive change.

  • Help shape a world-class customer experience.

✅ Requirements

  • WordPress/WooCommerce experience (beyond personal sites).

  • Customer support background, especially in tech or SaaS.

  • Excellent written communication in English (other languages are a plus).

  • Proven initiative and impact in previous roles.

  • Able to work independently, meet deadlines, and adapt to evolving needs.

  • Bonus: Expertise in tech troubleshooting, eCommerce, operations, or leadership.

🎁 Perks & Benefits

  • Competitive, transparent global salary.

  • Open vacation policy.

  • Work from anywhere in the world.

  • Strong peer support and collaborative culture.

🟢 How to Apply:
Submit your application here 👉 https://automattic.com/work-with-us/job/happiness-engineer-customer-support-success/

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