Support analyst HARRIS SCHOOL SOLUTIONS

Support Analyst (Remote Worldwide) – Harris School Solutions

📍 Location: Remote (Worldwide)
🕒 Job Type: Full-Time
🏢 Company: Harris School Solutions
🔗 Apply Here

Job Summary

Harris School Solutions is seeking a Support Analyst to join our Financial Solutions division. You'll provide top-tier application support to customers, answer complex queries, assist in client documentation, and serve as a key liaison. Your role includes tracking and resolving client issues related to database and application functions, including escalations.

Key Responsibilities

  • Deliver exceptional customer support for Harris School Financial applications

  • Manage, investigate, and resolve support tickets

  • Contribute to the internal knowledge base and client-facing documentation

  • Handle escalations professionally and promptly

Requirements

  • Experience in customer service is a plus

  • Excellent listening, probing, and communication skills

  • Ability to work independently and collaboratively

  • Strong work ethic in a fast-paced environment

  • Professional and friendly attitude

  • Willingness to learn new software

  • Proficient typing and strong computer skills

Bonus Skills (Nice to Have)

  • Experience in K-12 Accounting, Payroll, or HR

  • Knowledge of Fund Accounting software

  • Familiarity with accounting principles and applications

  • Comfortable with web browsers (Chrome, Firefox, etc.)

Benefits

  • 3 weeks’ vacation + 5 personal days

  • Medical, Dental & Vision coverage from Day 1

  • Employee stock ownership & RRSP/401k matching

  • Lifestyle rewards

  • Flexible remote work options

About Harris

Harris provides mission-critical software solutions across Public Sector, Healthcare, Utilities, and Private Sector industries in North America, Europe, Asia, and Australia.

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