Support Analyst (Remote Worldwide) – Harris School Solutions
📍 Location: Remote (Worldwide)
🕒 Job Type: Full-Time
🏢 Company: Harris School Solutions
🔗 Apply Here
Job Summary
Harris School Solutions is seeking a Support Analyst to join our Financial Solutions division. You'll provide top-tier application support to customers, answer complex queries, assist in client documentation, and serve as a key liaison. Your role includes tracking and resolving client issues related to database and application functions, including escalations.
Key Responsibilities
Deliver exceptional customer support for Harris School Financial applications
Manage, investigate, and resolve support tickets
Contribute to the internal knowledge base and client-facing documentation
Handle escalations professionally and promptly
Requirements
Experience in customer service is a plus
Excellent listening, probing, and communication skills
Ability to work independently and collaboratively
Strong work ethic in a fast-paced environment
Professional and friendly attitude
Willingness to learn new software
Proficient typing and strong computer skills
Bonus Skills (Nice to Have)
Experience in K-12 Accounting, Payroll, or HR
Knowledge of Fund Accounting software
Familiarity with accounting principles and applications
Comfortable with web browsers (Chrome, Firefox, etc.)
Benefits
3 weeks’ vacation + 5 personal days
Medical, Dental & Vision coverage from Day 1
Employee stock ownership & RRSP/401k matching
Lifestyle rewards
Flexible remote work options
About Harris
Harris provides mission-critical software solutions across Public Sector, Healthcare, Utilities, and Private Sector industries in North America, Europe, Asia, and Australia.